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Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 1–2 business days. Delivery time depends on your location: local deliveries may take 2–5 business days, while international shipping can take 7–14 business days.
Click on the “Sign Up” button at the top of the homepage, enter your name, email, and password, then confirm via email. Your account will be ready instantly.
Log into your account, go to “My Account” → “Addresses”, and update your shipping details. If an order is already placed, contact customer support immediately to request changes.
After placing an order, you’ll receive a tracking number via email. Enter this number on the “Track Order” page to see real-time updates.
For security, Kenzymart does not store your card details directly. Payments are processed through secure third-party gateways.
Sales tax is applied based on your shipping destination. The exact amount will be shown at checkout.
Yes, Kenzymart ships internationally. At checkout, you’ll see available shipping options for your country.
If all items are from the same warehouse, they’ll arrive together. Otherwise, you may receive multiple packages with separate tracking numbers.
If you need to swap an item
Returns and Exchanges
Items can be returned within 14 days of delivery if unused and in original packaging. Refunds are processed once the item is inspected.
Contact customer support immediately with your order number and photos. A replacement or refund will be arranged.
Take clear photos of the damaged item and packaging, then contact support. You’ll be offered a replacement or refund.
The return address will be provided by customer support once your return request is approved.
You can reach support via the “Contact Us” page, email, or live chat. Response time is typically within 24 hours.
Contact support immediately. If the order hasn’t shipped yet, they can update it. If shipped, you may need to wait for the package to return and then request reshipment.
Orders can be changed or canceled within a few hours of placement. Contact support quickly to request modifications.
Yes, if pre-orders are available. The product page will show a “Pre-order” option with estimated shipping dates.